Parents are informed that, should they feel at any time that they have reason for complaint or concern regarding the quality of service provision, in the first instance they should speak to their child’s main tutor.

If they are still not satisfied, or would prefer not to discuss their concerns with the main tutor, then they should bring their concerns to Rosanna Beresford or Jennifer Palmer.

If you wish to make a complaint relating to the requirements of the voluntary register, then we will follow the procedures outlined below:

1. Any complaint made in writing or made by email that relates to the Requirements of the Voluntary Childcare Register will be fully investigated.
2. Any complaint will be dealt with in full within 28 days of receipt of the written complaint, including a written response, which will include an account of the findings of the investigation and any action taken as a result.
3. Support for Education keeps a written record of complaints which includes:

• the nature of the complaint,
• the OFSTED requirement it relates to,
• how the complaint was dealt with,
• the outcome of the investigation,
• any action taken, and
• whether the parent was given an account of the findings within 28 days of the date on which the complaint was received.

1. Complain report summaries are available to parents and OFSTED.
2. Complaints records are kept for three years.

If the complainant is not happy with the final decision made, they can take their complaint directly to OFSTED.

OFSTED Complaints Line: 0300 123 1231

Mailing Address:

OFSTED
Piccadilly Gate
Store Street
Manchester
M1 2WD

OFSTED registration number: EY559854